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If you follow my posts and subscribe to this blog then you know I am a huge advocate of process-led approach to business analysis and systems design. If you master UPN process notation and...
Whenever a new technological revolution comes about, in these days 'the AI revolution', entrepreneurs and developers worldwide try to apply it to every conceivable use-case to see what will...
As a product manager and a business analyst I have struggled for many years with juggling different concepts, techniques and methodologies relevant to my job Let’s just list a couple of...
The path to building innovative solutions lies in the art of story mapping. Many of us are familiar with the traditional user story format: 'As a..., I want to..., so that I can...'...
In this article, I want to share a personal experience from years ago when I uncovered that the entire business completely misunderstood the customer request (and nearly made it a strategic...
In today's dynamic business environment, understanding and meeting customer needs is more critical than ever. The framework called 'Jobs to Be Done' (JTBD), first coined in the early 1990’s...
What is Universal Process Notation?
Universal Process Notation is the simplest and at the same time most robust diagramming notation for capturing a wide range of flows, from business processes,...
As business analysts or product managers, we’ve got one primary responsibility - to understand the 'Why?' behind a solution. And while it might sound somewhat philosophical, the ability...
In business analysis, flowcharts are the standard method of uncovering and capturing workflows. We use them for mapping business processes, user journeys, automation logic and many more. And yet,...
